Privacy Policy
Last updated: October 2025
Welcome to TrueTracker ("we," "our," or "us").
TrueTracker ("the App") provides AI-powered maintenance management solutions via our web platform and mobile applications (iOS & Android).
We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your data when you use our services.
1. Information We Collect
We collect information to provide a better service experience and improve our platform performance.
a. Information You Provide
- Account Information: Name, email address, phone number, company name, and password.
- Profile Details: Role, job title, or department (if applicable).
- Support Requests: Messages, attachments, or screenshots you submit to our support team.
b. Automatically Collected Information
When you use our web or mobile app, we may automatically collect:
- Device Information: Device type, OS version, app version, and unique device identifiers.
- Usage Data: Pages or features accessed, login times, and actions taken.
- Cookies & Analytics: We use cookies and analytics tools (like Google Analytics or Firebase) to analyze usage patterns and improve our services.
c. Location Information (Optional)
If you enable location permissions, we may collect approximate location data to help assign work orders or identify facility locations.
2. How We Use Your Information
We use your data to:
- Create and manage your TrueTracker account.
- Provide, maintain, and improve our services.
- Send notifications or updates related to maintenance tasks.
- Offer customer support and respond to inquiries.
- Analyze usage trends to enhance system performance.
- Ensure security, detect fraud, and prevent unauthorized access.
We will never sell or rent your personal information.
3. Data Sharing and Disclosure
We may share limited information only when necessary:
- Service Providers: For cloud hosting, analytics, or email delivery.
- Legal Compliance: If required by law, court order, or government regulation.
- Business Transfers: In the event of a merger or acquisition, your data may transfer to the new entity under the same privacy commitments.
All partners are bound by confidentiality and data protection obligations.
4. Data Retention
We keep your information only as long as necessary to fulfill the purposes outlined in this policy.
When no longer needed, data is securely deleted or anonymized.
5. Data Security
We use industry-standard measures to protect your data, including:
- Encrypted data transmission (HTTPS, TLS)
- Secured cloud infrastructure
- Regular security reviews and access control
However, no digital platform is 100% secure, and we cannot guarantee absolute protection.
6. Your Rights
Depending on your location, you may have the right to:
- Access and request a copy of your personal data.
- Request correction or deletion of inaccurate data.
- Withdraw consent at any time.
- Request export of your data in a portable format.
You can exercise these rights by contacting us at [email protected].
7. Cookies and Tracking
We use cookies to enhance user experience and measure site performance.
You can disable cookies in your browser, but some features may not function properly.
8. Third-Party Links
Our app may link to external sites (e.g., WhatsApp or payment gateways).
We are not responsible for the privacy practices or content of those third-party services.
9. Children's Privacy
TrueTracker is not intended for children under 16.
We do not knowingly collect personal data from minors. If you believe a child has provided personal information, please contact us for immediate deletion.
10. Updates to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted here with the revised "Last updated" date.
Continued use of our platform means you accept the updated terms.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Address: Badung, Bali
Operating Hours: Monday–Friday, 09:00–17:00 WITA